Let’s talk legal

T’s & C’s

Last updated March 2023

1.General
This website and URL address, https://www.jpo.co.za, is owned by the Johannesburg Philharmonic Orchestra, ticketing powered by Quicket. Quicket operates this service on behalf of the Johannesburg Philharmonic Orchestra. All terms and conditions displayed on this website are to be read together with any other policies and conditions displayed elsewhere on this website and with any terms and conditions that may be printed on the ticket or displayed at the entrance to our events.

2.Johannesburg Philharmonic Orchestra Event House Rules
The use of cameras, video, audio or visual recording equipment during performances is strictly prohibited. Mobile phones, pagers and digital watches must be silenced/switched off prior to the show.

The Johannesburg Philharmonic Orchestra reserves the right to:
1. Check that every patron has a valid ticket 2. Refuse admission of the ticket holder to the premises or request the ticket holder to leave the premises if due reason or cause is given 3. Make alterations to the advertised event programme, seating or cast in the event of an illness or unavoidable cause, without prior notice 4. Cancel or abandon, in extreme circumstances, any event or performance without notice. For cancellations every effort will be made to contact customers to notify them in advance 5. Not accept responsibility for any loss or damage to persons or property on or around our performances venues 6. Require latecomers to wait until a suitable break in the event programme before entering the auditorium.

3.Website
When you make a purchase on this website you agree to be bound by these terms and conditions and policies displayed elsewhere on this website. Quicket, with the permission of the Johannesburg Philharmonic Orchestra, may alter or change the terms and conditions from time to time and by using this service you agree to be bound by any such alterations or changes and use of this website.

The images, text, logos and artwork contained in this website are copyrighted to the Johannesburg Philharmonic Orchestra and/or the licence owners and used by permission all rights reserved. Unauthorised use by way of copying, storage, reproduction, publishing electronically or otherwise, transmitting in any form or by any means in whole or in part is prohibited. This website is provided solely for your own use and you should not, without the Johannesburg Philharmonic Orchestra’s written permission, transfer or sell or attempt to transfer or sell access to or use of this website (or any part or facility of it) or any of your rights or obligationsunder these terms and conditions to any other person.

4.Event Bookings
Each event or performance may have its own entry conditions and the Johannesburg Philharmonic Orchestra recommends that you view these prior to purchasing tickets. They are usually available on the event advertising media or elsewhere on this website.

No order placed by you is deemed to be accepted by the Johannesburg Philharmonic Orchestra or Quicket until a written acknowledgement of order is issued by Quicket and Quicket has received the payment due. You warrant that all information you give to the Johannesburg Philharmonic Orchestra and Quicket while using the website is correct. If the information changes prior to your attendance of the event or performance, It is your responsibility to notify us as soon as possible.

The Johannesburg Philharmonic Orchestra reserves the right to cancel or postpone an event or performance at any time prior to the event or performance taking place. Except as stated in Section 6, the Johannesburg Philharmonic Orchestra is not liable to give any refund or exchange for any event or performance booked by you through the website. By purchasing concert tickets with the Johannesburg Philharmonic Orchestra, you are deemed to have made an offer to book an event or performance subject to these terms and conditions.

5.Tickets
It is your responsibility to check the information contained in the acknowledgement of order and that the ticket information is accurate prior to your attendance of the event or performance. On receipt of your confirmation e-mail, please check that your tickets are for the correct event or performance, date and time, as mistakes cannot necessarily be rectified on the day of the event or performance.

By purchasing tickets the e-mail account you nominate may receive information from the Johannesburg Philharmonic Orchestra or the event promoter relating to the event or performance you have purchased tickets for, or other events they are producing. You may opt in or out of this mailing list at any time by following the unsubscribe directions.

It is illegal to re-sell tickets for profit or gain and any person or company attempting to do so may be prosecuted to the full extent of the law. Any such resale will render the booking void and the ticket holder may be refused entry into the auditorium. The Johannesburg Philharmonic Orchestra reserves the right not to sell tickets to any person, agent or company.

6.Refunds and Exchanges
The Johannesburg Philharmonic Orchestra does not offer the option to exchange tickets or refund money. Only in exceptional circumstances, as deemed appropriate by the Johannesburg Philharmonic Orchestra, will an exchange of ticket or refund be given.

6.1. Rescheduled event or performance.
The Johannesburg Philharmonic Orchestra reserves the right to alter the lineup, date, time and/or venue. If the event or performance is rescheduled then your ticket to the advertised event or performance will remain valid. If you cannot attend a rescheduled event or performance and you contact the Johannesburg Philharmonic Orchestra in a timely manner and provide the original ticket(s) and proof of purchase, the Johannesburg Philharmonic Orchestra will refund to you, within 30 days, the full ticket price less delivery or mail fees, if any.

6.2. Cancellation.
If the event or performance is cancelled because of the occurrence of any event beyond the control of the Johannesburg Philharmonic Orchestra then refunds shall be at the Johannesburg Philharmonic Orchestra’s sole and absolute discretion.

7.Privacy
The Johannesburg Philharmonic Orchestra shall take all reasonable steps to protect your personal information. For the purpose of this clause, “personal information” shall be defined as detailed in The Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA may be downloaded from: www.sahrc.org.za (PAIA) Information transmitted via the internet is susceptible to monitoring and interception. You therefore transmit any information that may be confidential, proprietary or sensitive in nature entirely at your own risk and under no circumstances is Quicket or the Johannesburg Philharmonic Orchestra liable for any loss, harm or damage that you may suffer as a result thereof.

PAIA may be downloaded from: www.sahrc.org.za (PAIA)

8.Disclaimer and Limitation of Liability
This website and the information contained therein are provided “as is” and the Johannesburg Philharmonic Orchestra makes no express or implied representations or warranties with regard thereto. Without limiting the generality of the foregoing:

The Johannesburg Philharmonic Orchestra does not warrant that the website or information is error-free or meets any particular criteria of performance or quality. The Johannesburg Philharmonic Orchestra expressly disclaims all implied warranties, including without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Whilst the Johannesburg Philharmonic Orchestra has taken reasonable measures to ensure the integrity of this website and its contents, no warranty, whether express or implied is given that any downloads or applications available via this website are free of viruses, Trojans, bombs, time-locks or any other data or code which has the ability to corrupt, damage or affect the operation of your system.

You acknowledge that any order that the Johannesburg Philharmonic Orchestra accepts is to be performed and managed by a third party and that we have no control over the performance and/or quality of such an event or performance. Therefore all such bookings will be on the terms and conditions of the relevant event holder and we accept no liability in respect of any such event or performance.

Your use of this website or any products or services advertised on this website and the information contained therein is entirely at your risk and you assume full responsibility and risk of loss resulting from the use there-of. The Johannesburg Philharmonic Orchestra is not liable for any damages whatsoever, including without limitation, any direct, indirect, special, incidental, consequential or punitive damages, whether in an action arising from contract, statute, delict or otherwise, relating to the use of this website, the products and services advertised on this website or the information contained therein

9.Country of domicile
This website is governed by the laws of South Africa and the Johannesburg Philharmonic Orchestra chooses as its domicilium citandi et executandi for all purposes under these terms and conditions, whether in respect of court process, notice or other documents or communication of whatsoever nature, Room MR 105, Marang Block, Wits Education Campus, 27 St Andrews Road, Parktown, 2041, South Africa.

Thank you